30-Day Money-Back Guarantee.

Our 30-day money-back guarantee applies to first orders — both one-time purchases and the initial order of a new subscription. If you're not satisfied for any reason, contact us within 30 days of delivery and we'll issue a full refund to your original payment method. You keep the product.

Subsequent subscription renewals are not eligible for refunds once processed, except in cases of damage or defect. You can pause, modify, or cancel your subscription at any time through your account before the next billing date. Contact us if you need help managing your subscription.

If your order arrives damaged, defective, or incorrect, contact us immediately at info@grns.com.au with your order number and a photo of the issue. We'll resolve it promptly with either a replacement or a full refund — at no cost to you.

Email info@grns.com.au with your order number and a brief note on your reason. Once your request is approved, your refund will be processed within 10 business days to your original payment method.

Please allow additional time for your bank or card provider to process the credit. If you haven't received your refund after 15 business days from approval, reach out and we'll investigate immediately.

We don't process direct exchanges. If you'd like a different product, get in touch and we'll work out the best solution for you.

Due to the consumable nature of health supplements, we are unable to accept physical returns of opened products except in cases of damage or manufacturing defect. Our 30-day guarantee is designed to remove all risk without requiring you to send anything back.

For all refund and return enquiries: info@grns.com.au
Return address (if applicable): 470 St Kilda Road, Melbourne VIC 3004